Managed IT Services in Dallas
Dallas businesses choose managed IT services to gain enterprise-level technology support without the cost of a full internal IT department. The best Dallas managed IT providers offer 24/7 helpdesk support, proactive monitoring, cybersecurity protection, and strategic vCIO guidance for a predictable monthly fee of $100-$250 per user. GXA has served Dallas-Fort Worth businesses since 2004, providing managed IT services from our Richardson headquarters with 15-minute average response times.
For 21 years, GXA has been the IT consulting firm Dallas businesses trust when they have outgrown their current IT provider. Our Richardson headquarters means local support—not a distant call center.
What Are Managed IT Services?
Managed IT services is an outsourced IT model where a provider like GXA handles all or part of your technology needs for a predictable monthly fee. Unlike the traditional "break-fix" approach where you call for help only when something breaks, managed IT provides:
- Proactive monitoring — Systems are watched 24/7 to catch and resolve issues before they impact your business
- Help desk support — Your employees have access to technical support whenever they need it
- Cybersecurity — Enterprise-grade security tools and monitoring protect against modern threats
- Strategic planning — A vCIO develops technology roadmaps aligned with your business goals
- Predictable costs — One monthly fee covers everything, eliminating surprise IT bills
For Dallas businesses with 20-500 employees, managed IT services provide access to an entire IT department—strategic leadership, operational management, security, and support—without hiring multiple full-time employees or building infrastructure.
$100-$150
Per user/month for fully managed IT
Dallas market average
$150-$250
Per user/month with compliance
Healthcare, financial services
$50-$100
Per user/month for co-managed
Augment your internal IT
Why Dallas Businesses Choose GXA
When your business has outgrown its current IT support, you need an IT consulting firm—not just another MSP. Here is what sets GXA apart.
Local Presence, Local Support
Our headquarters is just minutes away in Richardson. Your Virtual IT Manager visits on-site monthly—we are part of your team, not a distant call center.
15-Minute Response Time
When critical issues arise, you need immediate attention. Our 15-minute average response time means problems get solved fast, keeping your Dallas business running.
Single Point of Accountability
No more vendors pointing fingers at each other. GXA provides one throat to choke—we own your IT outcomes from strategy to support.
Strategic IT Leadership
More than just break-fix support. Your dedicated vCIO develops 12-month roadmaps, manages budgets, and aligns technology with your business growth.
IT Services for Dallas Businesses
Whether you need a complete IT department or support for your existing team, we have solutions built for growing Dallas companies.
Fully Managed IT
Complete IT department replacement with strategic leadership, 24/7 support, and proactive management.
Learn more →Co-Managed IT
Augment your internal IT team with escalation support, strategic guidance, and enterprise-grade tools.
Learn more →Cybersecurity Leadership
Executive-level security guidance with our gShield framework—vCISO services, compliance support, and 24/7 threat monitoring.
Learn more →Virtual CIO Services
Strategic technology planning aligned with your business goals, including roadmaps, budgets, and digital transformation.
Learn more →Industries We Serve in Dallas
From Downtown Dallas to the Design District, we support businesses across diverse industries with specialized IT expertise and compliance knowledge.
- Professional Services
- Healthcare & Medical
- Manufacturing
- Financial Services
- Construction & Real Estate
- Nonprofits & Charter Schools
Compliance-Ready IT
Dallas businesses face complex compliance requirements. GXA is SOC 2 Type II attested and ISO 9001:2015 certified, delivering IT services that support HIPAA, PCI-DSS, SOC 2, and CMMC compliance.
Serving All of Dallas
From Downtown Dallas to the Design District, from Uptown to Park Cities—GXA provides on-site and remote IT support across all Dallas neighborhoods and business districts.
Downtown Dallas
Central business district with major corporate headquarters
Uptown
Walkable business and residential area north of downtown
Park Cities
Highland Park and University Park business community
Preston Hollow
North Dallas business corridor
Design District
Creative agencies and design firms
Deep Ellum
Tech startups and creative businesses
Victory Park
Sports, entertainment, and corporate offices
Oak Lawn
Professional services and healthcare
Richardson Telecom Corridor
Technology and telecommunications hub
North Dallas
Major business corridor along LBJ and DNT
Your Virtual IT Manager visits on-site monthly, no matter where your Dallas office is located. Our Richardson headquarters provides central access to the entire DFW metroplex.
Average drive time from GXA to Downtown Dallas: 15 minutes
GXA Headquarters
269 W. Renner Pkwy
Richardson, TX 75080
Located in the heart of the Telecom Corridor, just minutes from Downtown Dallas, Plano, and the entire DFW metroplex.
Your Neighbor, Not a Distant Call Center
GXA is headquartered in Richardson—part of the Dallas business community since 2004. When you partner with us, you get a local team that understands Dallas businesses and can be on-site when you need us.
We serve 14 Texas cities from our Richardson headquarters, but Dallas remains at the heart of our operations. Your dedicated Virtual IT Manager visits on-site monthly, building relationships and proactively addressing issues before they become problems.
Get IT AssessmentTrusted by Dallas Business Leaders
21 years of proven results and industry recognition.
Frequently Asked Questions
Common questions about IT services for Dallas businesses.
What are managed IT services?
Managed IT services is an outsourced IT model where a provider like GXA handles all or part of your technology needs for a predictable monthly fee. This typically includes help desk support, network monitoring, cybersecurity, cloud services, and strategic IT planning. Unlike break-fix IT where you pay per incident, managed IT provides proactive maintenance and support to prevent issues before they impact your business.
How much do managed IT services cost in Dallas?
Dallas managed IT services typically cost $100-$250 per user per month for fully managed support, depending on complexity and service level. Co-managed IT options start around $50-$100 per user. GXA uses a per-user pricing model that provides budget predictability. Factors affecting cost include number of users, industry compliance requirements, and level of strategic leadership included.
Does GXA provide on-site IT support in Dallas?
Yes. Your dedicated Virtual IT Manager visits your Dallas office monthly for proactive maintenance, standards enforcement, and relationship building. For urgent issues requiring physical presence, our Richardson headquarters is centrally located in the DFW metroplex, enabling same-day on-site support throughout Dallas, Downtown, Uptown, Park Cities, and surrounding areas.
What is GXA's response time for Dallas IT support?
GXA maintains a 15-minute average response time for support requests. Our 24/7/365 help desk is staffed by experienced technicians who can resolve most issues remotely. Our Richardson headquarters location means rapid on-site response when required—we are not a distant call center but your local IT partner.
What industries does GXA serve in Dallas?
We serve professional services firms (law, accounting, consulting), healthcare organizations, manufacturing companies, financial services, construction and real estate businesses, nonprofits, and charter schools throughout Dallas and the DFW metroplex. Our ideal clients have 20-500 employees and $5M-$100M in revenue.
What is the Virtual IT Department model?
The Virtual IT Department provides enterprise-level IT leadership without full-time executive hires. You get a dedicated vCIO for strategic planning and technology roadmaps, a vITM who visits monthly to manage day-to-day IT health and standards, a vCISO for security leadership, and 24/7 help desk support—essentially a complete IT organization for a fraction of the cost.
Does GXA offer cybersecurity services for Dallas businesses?
Yes. Our gShield cybersecurity framework includes 24/7 MDR (Managed Detection and Response) with SOC monitoring, vCISO security leadership, vulnerability management, phishing simulation and training, compliance support for HIPAA, SOC 2, PCI-DSS, and CMMC. GXA is SOC 2 Type II attested, demonstrating our commitment to security.
What is a vCIO and do Dallas businesses need one?
A vCIO (virtual Chief Information Officer) provides executive-level IT strategy and leadership on a part-time basis. Dallas businesses benefit from vCIO services when they need technology roadmaps, budget planning, vendor management, and strategic guidance but cannot justify a full-time CIO salary of $200,000+. GXA's vCIO service is included in our Virtual IT Department model.
How do I choose an MSP in Dallas?
Look for an MSP with local presence (not just a call center), proven response times, industry expertise relevant to your business, compliance certifications (SOC 2, ISO 9001), strategic leadership capabilities beyond break-fix support, and transparent pricing. Ask about their vCIO and vITM roles—quality MSPs provide leadership, not just reactive support.
What areas of Dallas does GXA serve?
GXA serves the entire Dallas-Fort Worth metroplex from our Richardson headquarters, including Downtown Dallas, Uptown, Oak Lawn, Park Cities, Preston Hollow, North Dallas, Far North Dallas, Lake Highlands, White Rock, East Dallas, Deep Ellum, Design District, Victory Park, and all surrounding business districts and neighborhoods.
What compliance requirements can GXA help with?
GXA provides compliance support for HIPAA (healthcare), SOC 2 (service organizations), PCI-DSS (payment card industry), CMMC (defense contractors), and general security frameworks like NIST and CIS Controls. Our gShield Compliance tier includes Vanta GRC platform, compliance assessments, and audit preparation support.
Can GXA work with my existing IT team?
Yes. Our Co-Managed IT service is designed specifically for Dallas businesses with internal IT staff. Your team handles day-to-day user support while GXA provides strategic leadership (vCIO), operational standards (vITM), security operations, specialized expertise, and 24/7 backup support. We augment your team rather than replace them.
Ready for IT That Grows With You?
If your Dallas business has outgrown its current IT support, let's talk. Get a free IT assessment and see what strategic technology leadership looks like.