Co-Managed IT
We partner with your existing IT team. They maintain frontline support, while we add strategic IT leadership, operational discipline, deeper engineering, security expertise, and 24/7 backup support.
Elevate Your IT Team
Give your IT person superpowers with our vCIO/vITM leadership, specialized engineers, and reliable backup—so they look like the hero, not the bottleneck.
vCIO & vITM Leadership
Your internal IT gets a vCIO to co-create an effective roadmap, budget, and IT/business alignment—and a vITM to enforce standards, reduce noise, and keep day-to-day IT healthy.
Enterprise-Level Expertise on Tap
Access specialists in security, cloud, networking, and compliance without adding headcount. Your team gets senior engineers when they need them, not another full-time hire.
Your IT Person Focuses on High-Value Work
Free your internal IT from living in tickets. They stay front-line support for your users while we take on internal IT initiatives that drive more business value.
Overflow & Escalation Support
When work spikes, issues get hairy, or your IT person is out, our engineers step in for overflow and escalations—without taking the helpdesk away from your team.
Security Operations & gShield
Bring your environment under gShield: enterprise-grade threat detection, response, and governance, designed to reduce real-world risks like email compromise and wire fraud.
Professional Development & Coaching
Your IT team grows with the partnership—ongoing guidance from our vCIO/vITM plus training and knowledge-sharing that helps them level up instead of burn out.
How We Work Together
Clear division of responsibilities. Your team handles what they do best while we fill the gaps.
We're Here to Strengthen Your IT Team
The intent of our co-managed IT service is NOT to replace your IT team—but to empower them. When your internal IT team has the right partners, tools, and strategy behind them, the whole operation becomes stronger.
Your IT team keeps doing what they do best and stays the face of IT inside your company. GXA steps in behind the scenes with strategic roadmaps, enterprise-grade security, proactive operational discipline, and specialized engineering depth.
The result? Your leadership sees a more capable, more mature IT function, your internal IT team has real support, and the business gets better outcomes without reshuffling the org chart. Everyone wins.
Frequently Asked Questions
Common questions about co-managed IT services.
What is co-managed IT services?
Co-managed IT is a partnership model where an external IT provider works alongside your internal IT team. Your IT staff maintains frontline support and user relationships while the co-managed partner provides strategic leadership (vCIO), operational oversight (vITM), specialized expertise, security operations, and 24/7 backup support. It's designed to augment—not replace—your existing IT capabilities.
What is the difference between co-managed IT and fully managed IT?
With fully managed IT, GXA becomes your complete IT department—handling everything from strategy to help desk. With co-managed IT, your internal IT team remains the primary support for users while GXA provides strategic leadership, specialized expertise, security operations, and escalation support. Co-managed IT is ideal for companies with 1-5 IT staff who need deeper capabilities without replacing their team.
Who should use co-managed IT services?
Co-managed IT is best for companies with 1-5 internal IT staff who: need strategic IT leadership but want to keep their internal team, lack specialized expertise in areas like security or cloud, need 24/7 support coverage but don't want to expand headcount, want enterprise-grade tools without managing them directly, or need to reduce the burden on an overwhelmed IT person.
How does co-managed IT work with my internal IT team?
Clear role division keeps things simple: Your IT team handles day-to-day user support and maintains internal relationships. GXA provides strategic planning (vCIO), operational standards (vITM), security operations, specialized engineering for complex issues, and after-hours coverage. Your team escalates to GXA when needed, and we coordinate on projects and initiatives together.
How much does co-managed IT cost?
Co-managed IT pricing is typically lower than fully managed IT because your internal team handles frontline support. Pricing depends on the number of users, systems covered, and level of support needed. GXA uses a per-user pricing model that provides budget predictability. Contact us for a customized quote based on your specific environment.
Will co-managed IT replace my IT person?
No—the opposite. Co-managed IT is designed to make your internal IT team more effective, not replace them. Your IT person stays the face of IT inside your company and maintains user relationships. GXA provides the strategic guidance, specialized expertise, and backup support that helps them succeed without burning out.
What security services are included in co-managed IT?
GXA's co-managed IT includes our gShield security platform: 24/7 managed detection & response (MDR), phishing simulation and security awareness training, vulnerability management, and security monitoring. For companies needing compliance support (HIPAA, SOC 2, PCI), we offer vCISO services and compliance add-ons.
Can I switch from co-managed IT to fully managed IT later?
Yes. Many clients start with co-managed IT and later transition to fully managed when their internal IT person moves on or when they decide they'd rather not manage internal IT staff. The transition is smooth because we're already familiar with your environment and have our tools deployed.
Ready to Strengthen Your IT Team?
Let's discuss how Co-Managed IT can help your business grow without growing your IT headcount.
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