Managed IT Services in Dallas
GXA becomes your entire IT department—strategic leadership, operational discipline, gShield security, and 24/7 support. Headquartered in Richardson, we have served Dallas businesses for 21 years with 15-minute response times.
Everything You Need in an IT Department
From strategic planning to help desk support, we handle it all so you can focus on growing your Dallas business.
Strategic vCIO Leadership
A dedicated virtual CIO plans your technology roadmap 12 months ahead, aligning IT with business goals.
Virtual IT Manager
Your vITM owns day-to-day IT health and standards—driving consistency, reducing recurring issues, and coordinating vendors so nothing falls through the cracks.
vCISO Security Leadership
Your virtual CISO leads security strategy, risk management, and compliance—ensuring protection is built into your technology plan, not bolted on.
24/7 Support & Engineering
15-minute average response time with experienced engineers across cloud, network, security, and applications.
Proactive Monitoring
AI-powered monitoring detects and resolves issues before they impact your business.
gShield Security Operations
Enterprise-grade security including 24/7 managed detection & response, threat monitoring, and vulnerability scanning.
Backup & Disaster Recovery
Comprehensive backup solutions and disaster recovery to protect your critical data and systems.
3rd Party Vendor Management
We coordinate all your outside IT vendors—internet, phones, copiers, cloud services—handling contracts, renewals, and issue resolution.
White Glove IT Procurement
We manage hardware and software purchasing, vendor negotiations, receiving, inspection, and inventory tracking.
Workstation Provisioning
Professional computer setup including imaging, configuration, and secure deployment—delivered onsite or shipped to remote employees.
What's Included
One predictable monthly fee covers everything. No surprise bills, no nickel-and-diming.
- Dedicated vCIO for strategic planning
- Virtual IT Manager for day-to-day IT health & standards
- vCISO for security leadership & risk management
- 24/7 support & engineering with 15-min response
- All endpoint and server management
- Network monitoring and management
- gShield security stack (MDR, SOC, email security)
- Backup and disaster recovery
- 3rd party vendor management and coordination
- White glove IT hardware & software procurement
- Workstation provisioning (billable)
- Quarterly business reviews
- Technology roadmap planning
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Why Dallas Businesses Choose GXA
Most MSPs answer tickets. We run your IT like we own it—because to us, we do.
Monthly Proactive On-Site Visits
Your Virtual IT Manager is on-site monthly—not to fix issues, but to reduce them: meeting with your team, reviewing standards, cleaning up recurring problems at the root, and making sure your IT environment stays stable and consistent.
Single Point of Accountability
Your vITM is your clear owner for IT—one accountable leader who coordinates vendors, aligns teams, and makes sure issues get resolved instead of bounced around.
Automatic Vendor Rate Shopping
We continuously shop your telecom, software, and hardware vendors to find savings. When we find a better deal, we switch you—automatically.
White Glove Procurement
We manage all IT equipment purchasing—from quote to delivery. Receiving, inspection, and inventory tracking all handled at our office before deployment.
Incident Reports with Root Cause
Every significant incident gets a detailed report with root cause analysis. No mysteries—just clear explanations and prevention steps.
Serving the Entire Dallas-Fort Worth Metroplex
From our Richardson headquarters, we provide managed IT services across the DFW metroplex and beyond. Our centralized location in the Telecom Corridor means fast on-site response times throughout the region.
Your Virtual IT Manager visits on-site monthly, building relationships and proactively addressing issues before they become problems—no matter where you are in the metroplex.
GXA Headquarters
269 W. Renner Pkwy
Richardson, TX 75080
Located in the heart of the Telecom Corridor, just minutes from Downtown Dallas, Plano, and the entire DFW metroplex.
Frequently Asked Questions
Common questions about managed IT services in Dallas.
What is managed IT services?
Managed IT services is an outsourced IT model where GXA becomes your complete IT department. We handle everything from strategic planning (vCIO) to daily operations (vITM), security leadership (vCISO), and 24/7 support—all for a predictable monthly fee. Unlike break-fix IT, we proactively monitor and maintain your systems to prevent issues before they impact your business.
How much do managed IT services cost in Dallas?
Managed IT services pricing is based on your number of users, technology complexity, and specific needs. Most Dallas businesses invest between $100-250 per user per month for fully managed IT. GXA provides custom quotes based on your business size, industry requirements, and technology environment. Contact us for a personalized assessment.
What is the response time for IT support?
GXA maintains a 15-minute average response time for support requests. Our Richardson-based help desk provides 24/7/365 support, and your Virtual IT Manager visits your Dallas-area office monthly for proactive maintenance and face-to-face relationship building.
What industries do you serve in Dallas?
We specialize in serving mid-market businesses (20-500 employees) across professional services, healthcare, manufacturing, financial services, construction, real estate, nonprofits, and charter schools. Our team understands compliance requirements including HIPAA, SOC 2, PCI-DSS, and CMMC.
What makes GXA different from other Dallas MSPs?
GXA provides an IT consulting firm experience—not just MSP support. Every client gets a strategic leadership team: vCIO for technology roadmaps, vITM for daily operations, and vCISO for security. Our Richardson headquarters means local, on-site support. We are SOC 2 Type II attested and ISO 9001:2015 certified, with 21 years serving Texas businesses.
Do you provide on-site IT support in Dallas?
Yes. Your Virtual IT Manager visits your office monthly for proactive on-site work—not just when something breaks. For urgent issues requiring physical presence, our Richardson headquarters is centrally located in the DFW metroplex, allowing rapid on-site response throughout Dallas, Fort Worth, Plano, and surrounding cities.
Stop Managing IT. Start Growing Your Business.
Join hundreds of Dallas-Fort Worth businesses who have handed IT to GXA—and never looked back.